Shipping Policy

Shipping Policy

Free Shipping does not always follow the same time estimates as “Standard Shipping” because items will be sent out via the cheapest available carrier and large items in particular, such as pool heaters may be delayed if no suitable freight carrier is available at the time. We do not make any promises or guarantees regarding delivery times for Free Shipping items and recommend that you choose one of the paid shipping methods if your order is time-sensitive.

Free shipping is on select items and are marked with the Free Shipping badge, for all other orders shipping & handling charges will apply.

Orders are shipped Monday – Friday 9am – 5pm EST
Please allow 1-3 days for package to ship, most packages ship same day.

Over sized Items and Additional Charges

Large items may be considered oversized and may be subject to additional shipping fees. Oversized items which cannot be shipped by courier will be delivered by common carrier. If a lift gate is required for your delivery, a handling fee will be applied. Wherever possible, orders will be shipped via FedEx ensuring that you get your merchandise as soon as possible.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimated may appear on the shipping quotes page.

Ottawa Valley Pools Ltd. reserves the right to contact the customer in the rare circumstances where shipping charge calculated within an order is incorrect upon investigation. If actual shipping is more expensive, the customer will be given the opportunity to pay the difference or cancel the order.

The buyer is responsible for any taxes or tariffs associated with the purchase.

Shipping & Risks during Shipping

When products are shipped to you by common carrier, Ottawa Valley Pools Ltd. liability to you for breakage and/or non-delivery of the products by the common carrier to you will be limited by the limits of liability provided by the common carrier’s terms and conditions of carriage.

If a product arrives damaged, you must note it with the driver in writing on the receipt you sign, failure to do so will nullify shipping insurance. To properly document damage, write down every detail and take pictures if possible. We will be happy to assist you in sorting out the issue so the more information and pictures you provide the easier the process will be.

In the case that your order is damaged or lost, please note that the carrier is liable and all claims must be filed directly with the carrier.

Ottawa Valley Pools Ltd. are not responsible for packages while they are in transit or after they have been delivered to the correct address that was provided to us by the customer at time of sale.  We are not responsible for any incorrect address information that was entered at the time of sale.